Tenancy Advice Assistant

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    Jobs in Bournemouth, Dorset

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    Tenancy Advice Assistant SALARY: £8.50 - £9.37 Per Hour

    Temp PT
    REF: Tenancy Advice Assistant

    Hours - Wednesday 12.30 - 5.00 pm, full day Thursday and Friday

    3 - 6 month contract


    To provide an excellent service to customers
    To undertake customer satisfaction surveys and engage with customers for feedback
    To ensure that payments are received from customers
    Dealing with tenants, residents and third parties and log details
    Provide basic advice and information to customers on housing management matters
    Provide a receptions service and deal with customer queries
    Receive complaints of anti-social behaviour and deal with these in accordance with policies and procedures or escalate to higher levels
    Manage cases resulting from customer contact

    Skills Required

    Excellent customer service skills with the ability to apply tack and diplomacy
    Good verbal and communication skills
    Ability to acquire new skills and knowledge as well as interpret policies and procedures
    Capable of working under pressure
    Knowledge of housing law, tenancy management and previous experience in a similar role would be desirable
    Proficient in Word and Excel
    Previous experience working with the public face to face and dealing with difficult situations

    Additional info

    • LOCATION: Bournemouth, Dorset
    • CONSULTANT: Frances Miles
    • TYPE OF WORK: Customer Services