Our Client is looking for an experienced Team Leader, to lead and develop a customer focussed team.
You will manage workflow and resources to ensure the delivery of good customer outcomes and experience to achieve key performance indicators.
You will embed best practices through control and continuous improvement and contribute to the shape of strategic initiatives to ensure a customer centric experience is achieved.
The Company specialise in Auto enrolment and Pensions, supporting large businesses with this.
Experience in the Financial Services industry and pensions knowledge is required. You will have experience of managing people and workflow to a set of standards and controls and have strong interpersonal, people and influencing skills. Experience within a customer service, customer contact environment is also beneficial
The Company are based in Poole, driver would be desirable however it is close to public transport, parking is free, onsite. They are a growing professional Company with a lovely working environment.
Monday to Friday, 9am - 5pm, salary £30,000 - £35,000 and other benefits include:
- 25 days holiday per year plus Bank Holidays
- Auto enrolment Pension scheme. The company matches your contributions up to 5%.
- £500 personal training budget per year to spend on courses or conferences.
- Health Insurance
- Childcare vouchers.
- Cycle to work scheme.