Customer Service Administrator

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    Jobs in Poole, Dorset

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    Customer Service Administrator SALARY: £17,000 - £20,000 Per Annum

    Perm FT
    REF: Customer Service Administrator

    Our client are looking for a Customer Service Administrator to deal with finances in particular pensions and pension claims.
    You will deliver results through the handling of customer enquiries in line with their needs. This Company's focus is building excellent relationships and meeting customer expectations by providing a high level service, offering advice, guidance and support .

    Main responsibilities will include:

    • Demonstrating care and empathy for the customer and intermediary need in handling customer enquiries.
    • Achieve high standards of quality, efficiency and productivity,
    • Build and maintain relationships through the delivery of customer requests within timeliness standards set.
    • Take personal responsibility for resolving customer and intermediary concerns.
    • Contribute to a positive team culture.
    • Demonstrate adherence to customer focus and conduct policy.
    • Demonstrate flexibility and collaboration towards meeting customer and business needs

    You will have experience in working in customer services as well as having a high level of administration experience experience within finance or pensions is beneficial but not essential
    You must have high attention to detail and a professional approach to your administration as well as dealing with customer and clients

    The Company are based in Poole, driver would be desirable however it is close to public transport, parking is free, onsite. They are a growing professional Company with a lovely working environment.
    Monday to Friday, 9am - 5pm, salary £17,000 - £20,000 DOE benefits include:

    - 25 days holiday per year plus Bank Holidays
    - Auto enrolment Pension scheme. The company matches your contributions up to 5%.
    - £500 personal training budget per year to spend on courses or conferences.
    - Health Insurance
    - Childcare vouchers.
    - Cycle to work scheme.

    Additional info

    • LOCATION: Poole, Dorset
    • CONSULTANT: Helen Wright
    • TYPE OF WORK: Customer Services