Customer HelpPoint Adviser

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    Jobs in Poole, Dorset

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    Customer HelpPoint Adviser SALARY: £17,000 - £23,000 Per Annum

    Perm FT
    REF: Customer HelpPoint Adviser

    If you have excellent customer service skills and you are looking to grow within a progressive Company, then this role is for you!
    You will deliver results through the handling of inbound customer enquiries in line with their needs. This Company's focus is building excellent relationships and meeting customer expectations by providing a customer focused service, offering advice, guidance and support .

    Main responsibilities will include:

    • Demonstrating care and empathy for the customer and intermediary need in handling customer enquiries.
    • Promote customer and intermediary self-service through the system navigation support provided.
    • Achieve high standards of quality, efficiency and productivity,
    • Build and maintain relationships through the delivery of customer requests within timeliness standards set.
    • Take personal responsibility for resolving customer and intermediary concerns.
    • Contribute to a positive team culture.
    • Demonstrate adherence to customer focus and conduct policy.
    • Demonstrate flexibility and collaboration towards meeting customer and business needs

    You will have experience in working in customer services and working in a telephony/contact centre environment, with a confident, polite and professional customer service manner, experience within finance or pensions is beneficial but not essential
    You must have a flexible approach to meet the changing business needs and be able to work in a fast paced environment whilst meeting policies and standards.

    The Company are based in Poole, driver would be desirable however it is close to public transport, parking is free, onsite. They are a growing professional Company with a lovely working environment.
    Monday - Friday 9am - 5pm, salary £17,000 - £20,000 DOE benefits include:

    - 25 days holiday per year plus Bank Holidays
    - Auto enrolment Pension scheme. The company matches your contributions up to 5%.
    - £500 personal training budget per year to spend on courses or conferences.
    - Health Insurance
    - Childcare vouchers.
    - Cycle to work scheme.

    Additional info

    • LOCATION: Poole, Dorset
    • CONSULTANT: Helen Wright
    • TYPE OF WORK: Customer Services